Dear customer, thank you for shopping with Biobay.

If you are not entirely satisfied with your purchase and wish to make a return or an exchange, we’re here to assist you.

Please take note that only the reasons eligible for return/exchange are stated below:

(1) Incorrect Item Sent

(2) Damaged During Shipment

(3) Manufacturer Defect Item

7-day Exchange & Return/Refund Policy

(1) Returns must be made within 7 days from the date you received it

(2) Returns must be returned in it’s original package attached with your receipt or bank remittance proof

(3) Items bought during promotional events is not eligible for return and refund

Kindly inform our Shipping section  with the subject “Refund Item” if you wish to return an item, we are more than glad to assist you regarding your return.

Drop us message in our e-mail: enquiry@biobay.com.my

In General
Galaxis Healthcare Sdn Bhd practice a hassle free 7-day Exchange & Return/Refund Policy.

If you are not satisfied with your purchase (damaged during shipment, wrong item/type), you can send it back to us.

• Returns must be made within 7 days from date of delivery
• Returns must be returned in it’s original package attached with your receipt or bank remittance proof
• Items bought during promotional events is not eligible for return and refund

Kindly inform Shipping section before returning any item, otherwise the request will not be processed.
Your returned item will be assigned to a courier of our choice.
Please provide the returned item parcel consignment number for all returns.

What Will I Get Back After Returning An Item(s)? 
You will be eligible to have a full refund or a prorated refund (if a promotional code has been used for your purchase) debited to your Bank Account.

Postage Charges When Returning An Item(s)
Customers will have to bear the postage charges when returning an item(s) to us.

How To Return An Item(s)?
Kindly email our shipping team at enquiry@biobay.com.my with the email title “Refund Item”. We will assist you to return your purchase as soon as possible.
Please allow up to 7 working days to expedite your request.
Request attached with condition of item (photo and details of purchase) in email, will speed up our overall process to get your refund and it will be reference/record purposes.

How Long It Takes For My Refund/Replacement Item(s)?
Kindly allow a minimum of 14 working days from the date we receive your returned item(s).
Refund will be based on customer’s actual paid amount. Final payment to refund, voucher/promotional codes cannot convert into cash term.

Need More Information Any Matter Regarding “Return & Refund Policy”?
Should you need more information regarding our “Return & Refund Policy”, you can contact our friendly shipping section enquiry@biobay.com.my
We will be of your assistance during working hours.