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Policies

Privacy Policy

We are committed to upholding individuals' privacy rights.

This policy includes:
  • Collection of information through various channels such as telephone, mail, and online services.
  • Dedication to protecting personal privacy, ensuring transparency in information collection and usage.
  • Adherence to the principles of trust and consent regarding personal information.

We encourage you to please read this policy carefully so that you understand Biobay information handling practices.

1. Information We Collect

We may collect various types of personal information from you, including but not limited to:

  • Name
  • Contact information (such as email address, mailing address, and phone number)
  • Demographic information (such as age, gender, and location)
  • Account credentials (such as username and password)
  • Preferences and interests
  • Interaction data (such as website usage, browsing history, and clickstream data)
  • Feedback, reviews, and survey responses
  • Any other information you choose to provide to us

We may collect this information directly from you, automatically through your use of our website or services, or from third-party sources.

3. How We Disclose Your Information

We may disclose your personal information to third parties for various purposes, including but not limited to:

  • Service providers and vendors who assist us in operating our business
  • Payment processors and financial institutions
  • Legal and regulatory authorities
  • Business partners and affiliates
  • Third parties in connection with a merger, acquisition, or sale of assets

We may also disclose your information when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Your Choices and Rights

You may have certain rights and choices regarding the collection, use, and disclosure of your personal information. These may include the right to access, correct, or delete your information, as well as the right to opt out of certain data processing activities.

To exercise your rights or make choices regarding your personal information, please contact us using the information provided below.

5. Data Security

We take reasonable measures to protect the security of your personal information and to prevent unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Updates to this Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on our website. The effective date of the updated policy will be indicated at the top of the page. We encourage you to review this policy periodically for any changes.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
+6012 9981319
enquiry@biobay.com.my

Thank you for entrusting us with your personal information.

Return & Refund

Dear valued customer, thank you for shopping with Biobay. Your satisfaction is our priority, and we are committed to assisting you with any returns or exchanges should you encounter any issues with your purchase.

Please review the following eligibility criteria for returns and exchanges:

  • Incorrect Item Sent
  • Damaged During Shipment
  • Manufacturer Defect Item
Our 7-day Exchange & Return/Refund Policy ensures a hassle-free experience for you:

We may collect various types of personal information from you, including but not limited to:

  • Returns must be initiated within 7 days from the date of receipt.
  • Items must be returned in their original packaging, accompanied by your receipt or bank remittance proof.
  • Items purchased during promotional events are excluded from return and refund eligibility.

To initiate a return, kindly contact our Operation Department with the subject line “Refund Item” at enquiry@biobay.com.my. We are here to guide you through the return process and address any concerns you may have.

You can expect the following after returning an item(s):
  • A full refund or prorated refund (if a promotional code was used) credited to your bank account.
  • Customers are responsible for covering postage charges for return shipments.
To return an item(s), please follow these steps:

For further inquiries or assistance regarding our Return & Refund Policy, please contact Operation Department at
enquiry@biobay.com.my during working hours. We are here to support you.

Thank you for your trust in Biobay. We look forward to serving you again.

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